IT Operations Manager

Project Location(s): Mumbai, India


• Oversee network infrastructure and systems functionality

• Manage the user administration on AZURE, AWS, email etc. on cloud as well as on premise infrastructure.

• Be responsible for device and password management

• Oversee data backup and system security operations (e.g. user authorization, firewalls)

• Manage installations, upgrades and configurations of hardware and software

• Assess system performance and recommend improvements

• Resolve issues escalated by engineers

• Ensure data is handled, transferred or processed according to legal and company guidelines

• Provide support and guidance to stakeholders via help desk

• Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses

• Develop IT policies and practices


• BSc in Computer Science, IT or relevant field with 4+ years of proven experience in IT Operations

• Experience with system installation, configuration, and analysis

• Thorough knowledge of networks and cloud computing

• Knowledge of data protection operations and legislation (e.g. GDPR)